BetterHelp does take your privacy and confidentiality very seriously. Their privacy and confidentiality standards exceed what is required by law or regulations, so you can feel safe and comfortable.
They have built state-of-the-art technology, operations, and infrastructure with the goal of protecting your privacy and safeguarding the information you provide.
Some things that might be helpful for you to know:
Confidential online counseling will allow you to express concerns about your mental health issues with a HIPAA-compliant mental health professional.
Everything you tell your counselor is confidential and protected by strict federal and state laws.
In fact, you can learn more about staying anonymous and requesting the deletion of information here: https://www.betterhelp.com/privacy/.
All the messages between you and your counselor are secured and encrypted by banking-grade 256-bit encryption.
BetterHelp doesn't cooperate or work with any insurance companies so nothing needs to be shared, reported or filed with them.
You can always click the "Shred" button next to each message that you've sent so it will no longer show in your account.
BetterHelp servers are distributed across multiple Tier 4 - AWS Data Centers for optimal security and protection.
BetterHelp browsing encryption system (SSL) follows modern best practices.
BetterHelp databases are encrypted and scrambled so they essentially become useless in the unlikely event that they are stolen or inappropriately used.
It's important to note that Betterhelp does not take any responsibility for the quality of support you receive.
We view Betterhelp in the same vein as many of the online platforms and apps that connect you to an independent provider of services. Because of this, throughout the course of the therapeutic process, it is vital to keep re-assessing for safety. While licensed professionals are mandated to do no harm, we encourage the members of our community to trust their own instincts and stop therapy if you are no longer feeling safe. Therapy can raise an array of emotions, but you should never feel trapped or bullied or feeling unseen. Please terminate therapy immediately if you are ever feeling harmed or unsafe. Reporting to the licensing board in the state where the therapist is licensed is an available option.
We encourage to use this trial month to establish safety and build rapport before determining to continue with the Betterhelp platform and seeing if it's a right fit for you. We strongly encourage you to not share any sensitive information until safety has been established. Utilize the trial time to become better acquainted with telehealth therapy and begin to see if it's a possibility for you. Again, no obligation to continue, cancel at any time.